FAQs

Frequently Asked Questions


  • 1. Where is Pier Point located?

    Pier Point is conveniently located at 4109 Ocean Ave, LLC, just steps from the boardwalk and beach. We’re also a 4-minute walk from the Wildwood Convention Center, making us an ideal stay for beachgoers and event attendees alike.

  • 2. What is your check-in & check-out process?

    We offer a seamless, contactless check-in and check-out experience at Pier Point. Your room will be accessed via a secure, unique 4-digit door code, sent via SMS before your arrival.

    • Check-in: 3:00 PM

    • Check-out: 11:00 AM

    • Need extra time? We offer early check-in and late check-out for a small fee, subject to availability.


  • 3. Do you offer free parking?

    Yes! Each room includes one complimentary parking spot. Some parking spaces are piggyback spots (one car blocks another). If you prefer a solo parking space, we offer them for a small fee, based on availability.

  • 4. Can you accommodate large group bookings?

    Absolutely! We love hosting family reunions, wedding parties, corporate retreats, and Wildwood Convention Center guests. Special group rates are available—just reach out to us to discuss your needs!

  • 5. Do you have a pool?

    Yes! Our family-friendly pool is open daily from 8:00 AM to 7:00 PM. Surrounding the pool, you’ll find lounge chairs and a sundeck, perfect for relaxing after a day at the beach.

  • 6. Do you provide beach accessories?

    We do not provide beach chairs or umbrellas, but you can rent them conveniently from Wildwood Chair & Umbrella Rentals at 609-408-4292.

  • 7. Do you offer WiFi?

    Yes! We provide complimentary WiFi. Login details will be shared with guests before arrival.

  • 8. What is your cancellation & refund policy?

    We understand that plans can change. Our cancellation policy is:

    • Free cancellation up to 7 days before check-in.
    • A fee equal to the first night’s stay applies for cancellations made 1-7 days before check-in.
    • No refund for cancellations made on the day of arrival.
    • All cancellations must be made through the original booking platform.
  • 9. Are pets allowed?

    No, pets are not allowed at Pier Point.

  • 10. Is smoking permitted?

    No, smoking is strictly prohibited anywhere on the premises.